Contact
Questions, returns, damage
A person answers these, usually within one working day.
Reach us
- Email hello@kilnstore.example
- Orders orders@kilnstore.example
- Phone 0800 000 0000
- WhatsApp message us
Mon–Fri, 9am–5pm WAT. Placeholder number — client to supply.
Returns and order issues
Send the order reference, a photo of the piece and what is wrong. We reply with either a replacement or a collection date.
Use the email form on this page once the form handler is connected.
[Client to supply: form handler endpoint — Formspree or a Cloudflare Worker. Until then this form is not wired and must not be presented as live.]
Delivery and returns
How long does delivery take?
Dispatch within 2 working days. Lagos arrives in 1–3 working days after that; other states 2–5 working days. We call before sending.
What does delivery cost?
0 in Lagos, 0 to other states, free over 0. The exact fee is shown on the checkout page before you pay — never after.
Something arrived broken. What now?
Send a photo within 48 hours. We replace it or refund it, including the delivery fee. We do not ask you to return broken ceramics.
Can I return a piece I do not like?
Yes, within 14 days, unused and in its packaging. Gift-boxed sets are the exception once opened, unless faulty.
Do I need an account to order?
No. Checkout is guest-first. You get a receipt by email and can create an account afterwards if you want one.